What are priority rules? Provide examples and indicate why a manager would choose to adopt one over another
What will be an ideal response?
A priority rule determines which customer to serve next. Most service systems that do not use appointments use a first-come, first-served (FCFS) rule. The customer who arrives first and is at the head of the line has the highest priority. Other possible rules are shortest processing time (SPT) and earliest due date (EDD). These rules are discussed outside this supplement. A preemptive discipline allows a customer of higher priority to interrupt the service of another, lower priority, customer. FCFS is perceived as being fair by all parties, a preemptive discipline is also perceived as reasonable if the priority nature of the later arrival is understood by all parties. SPT minimizes the average flow time of all parties and the earliest-due-date rule minimizes the number of late customers.
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