What is the service-profit chain?
a. the impact of guest satisfaction scores on profit
b. the impact of gratuity and bonuses on service level, upselling, and profitability
c. the impact of managerial and organizational practices on employee attitudes, customer satisfaction, and profitability
d. the impact of positive employees on revenue production
c. the impact of managerial and organizational practices on employee attitudes, customer satisfaction, and profitability
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Refunds and rebates suffer the disadvantages of costs, paperwork, and diminished effectiveness
Indicate whether the statement is true or false
One of the challenges for managers is managing personal happiness and life goals. Explain why this is a challenge for managers. Discuss how you think these ideas apply to you in the future.
What will be an ideal response?
A manufacturing firm will most likely have the heaviest investment in which type of assets?
a. Cash b. Inventory c. Accounts receivable d. Investments e. Plant, property, and equipment
Mrs. O'Leary hired Jenna to sell her house in Michigan. She executed a power of attorney in favor of Jenna authorizing her to do "anything and everything associated with the sale of real estate, acting as a prudent person." On May 30, Jenna finalized a deal with Brandon for the purchase of the house. Brandon and Jenna signed the real estate contract that day. Jenna learned the next day that Mrs. O'Leary had died May 29.
A. The contract is void since the agency terminated May 29. B. The contract is valid since the agency's purpose was achieved before Jenna was notified of Mrs. O'Leary's death. C. The contract is voidable at the option of Mrs. O'Leary's estate. D. The contract is voidable at the option of Brandon.