How do you think Marla would feel after overhearing Alicia's conversation? How should she handle this situation?
What will be an ideal response?
Marla would have been embarrassed and angry after overhearing that conversation. The appropriate way for Marla to handle the situation would be for her to calmly approach Alicia. She should tell Alicia that she heard the comments and they were inappropriate. Marla might ask Alicia from now on to come speak to her directly with criticism of her work. Marla might also ask Alicia if she has any suggestions on how to improve her work skills. If Marla was unable to resolve the situation with Alicia, she should report to her direct supervisor or follow the chain of command for the office.
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