Explain the steps involved in the process of continuous improvement or the total quality management process.
What will be an ideal response?
The process of continuous improvement or the total quality management process generally is defined by six broad steps:
1. Make suggestions for areas of improvement
2. Break down into parts and provide measurement tools
3. Create solutions to the suggestions
4. Implement and observe the solutions at work
5. Acknowledge the individuals and award their ingenuity
6. Incorporate the solutions on a broad scale
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A. A only B. B only C. Both A and B D. Neither A nor B