Answer the following statements true (T) or false (F)
1. “Hire for attitude and values; train for skills” doesn’t make much sense in the hospitality industry since it is service skills that lead to guest satisfaction.
2. Selecting the right person for a particular job should begin by first looking at the applicants, then looking at the job.
3. Since “service naturals” are rare in the labor pool, effective hospitality organizations place candidates who are outstanding technically but have no service skills into support positions.
4. It is much more important to find guest contact employees with the right abilities and motivation than the non-contact employees.
1. False
2. False
3. False
4. False
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Executives at Davidson Engineering want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming any of the following are possible, how should executives communicate this?
A. Send a memo to all managers. B. Call a meeting of managers. C. Post a notice on all bulletin boards. D. Send an e-mail to all managers. E. Schedule a conference phone call.
Roy is a director of Sales Service Inc. Sales enters into a contract with TeleCenter Corporation in which Roy has a personal interest. Roy must
A. apply the “don’t ask, don’t tell” rule of personal conduct. B. use the situation to his personal advantage. C. make a full disclosure of the conflict of interest. D. none of the choices.
With a beginning inventory of zero for all components and finished items, how many assembly Es are needed to produce 20 product Xs?
A) 180 B) 220 C) 260 D) 300
What are the various marks used by merchants to identify themselves and their products?
What will be an ideal response?