A nursing instructor has just completed a lecture on how Jamieson and O'Mara (1991) established a program to help nurse managers manage a diverse staff. The instructor then asked the group to identify the steps put forth by Jamieson and O'Mara

Which comment by an individual would indicate that further teaching is needed? a. Determine which cultural groups are represented on staff.
b. Understand the organization's values and goals.
c. Decide how to manage conflict.
d. Analyze present conditions within the organization


C
Jamieson and O'Mara's (1991) six-step plan for nurse managers who work with a culturally diverse
staff are to determine which cultural groups are represented on staff, understand the organization's
values and goals, decide on what is best for the future of the organization (not only decide how to
manage conflict), analyze present conditions within the organization, plan ways to reach the desired
future state and decide how to manage transitions, and evaluate the results.

Nursing

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