Which of the following is a step to creating and delivering the customer value model?
A) creating the customer's value needs
B) creating the value proposition
C) quantifying the value proposition
D) questioning the value proposition
E) presenting the value proposition
B
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For a statement of changes in net worth, which of the following would be an unrealized decrease in net worth?
a. Decrease in value of furnishings b. Salary c. Income taxes d. Increase in value of land e. Interest income
All of the following are important criteria for creation of appropriate service standards EXCEPT:
A. The standards should cover performance that needs to be improved or maintained B. The standards should be reactive rather than predictive C. The standards should be based on behaviors and actions that are very important to customers D. The standards should be understood and accepted by employees E. The standards should be challenging, but realistic
________, where crooks use an individual's profile for fraudulent transactions, is now the number one crime in many parts of the world
A) Data mining B) Phishing C) Internet fraud D) Identify theft
Studies reveal that ________ are characterized by high performance orientation, low compassion, low self-protection, low team orientation, high autonomy, and high participation.
A. Arab leaders B. German leaders C. Malaysian leaders D. Scandinavian and Dutch leaders