A user reports that he cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take first?

a. Check the printer connection
b. Clear the print queue
c. Reboot the computer
d. Stop and start the printer


Answer: b. Clear the print queue

Computer Science & Information Technology

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