A nurse is receiving a telephone order from a physician. The nurse uses a safety measure of preventing errors that is recognized by The Joint Commission as one method of meeting National Patient Safety Goals. What is the correct order of this method?
a. Read back
b. Background
c. Recommendation
d. Situation
e. Assessment
ANS:
D, B, E, C, A
SBAR (Situation, Background, Assessment, and Recommendation) is a method of communication among health care workers and a part of documentation (Kaiser Permanente, 2007). SBAR is considered a safety measure in preventing errors from poor communication during "hand-off" or "handover" interactions, the communication that occurs from one shift to the next or when a nurse phones a health care provider with information about a patient. An additional "R" is added. The additional "R" (SBARR) represents "read back" when the nurse reads back the order for clarification.
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