One of the most frequently measured ________ is willingness to recommend the service.
A. Customer priorities
B. Preferences
C. Future expectations
D. Behavioral intentions
E. Individual requirements
Answer: D
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Indicate whether the statement is true or false
Why are emblems different from the typical movement communication cue?
What will be an ideal response?
Which of the following is not
a. owner's manual and frequently asked questions online an example of customer service? b. empathy in handling customer complaints c. the lowest price in town d. on time delivery
Which of the following statements about profitability measures is NOT generally true?
A) Other things equal, the firm and other investors prefer higher profitability ratios. B) Profitability measures use values from the firm's income statement. C) Profitability measures use values from the firm's balance sheet. D) All of the above are true.