A nurse is working with a client and establishing a therapeutic relationship. The nurse is aware that a good method of establishing rapport with a client is by conveying empathy with the client
Which response by the nurse best exemplifies empathy? 1. "I know just how you feel.".
2. "You seem to be frightened by the procedure.".
3. "I wouldn't be afraid, if I were you.".
4. "You shouldn't have done it that way.".
2. "You seem to be frightened by the procedure.".
Rationale:
The goal of empathy is to let the client be aware that the nurse understands the client's feelings as well as the words. By stating that the client appears to be frightened, the nurse is demonstrating understanding and is giving the client the opportunity to further define feelings. Telling the client that the nurse knows how the client feels is going to be met with disbelief, and rightly so; one person never knows how another person is feeling unless they tell them. Telling the client not to be afraid is demeaning; rather, the nurse should ascertain the source of fear and then teach. Saying the client should not have done something is passing judgment and inappropriate.
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