Which of the following has had the greatest impact on making merchandise handling and inventory control more efficient?
a. merger and acquisition activity
b. computer systems
c. multi-channel retailing
d. foreign ownership of U.S. retailers
b
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Cole’s performance appraisal describes his actions along a continuum. For example, when it comes to customer service, he receives a 1 if he regularly ignores customers, a 3 if he regularly greets customers, and a 5 if he regularly greets customers and asks how he can help. It appears Cole is using the ______ method of performance appraisal.
A. ranking B. management by objectives C. graphic rating D. behaviorally anchored rating E. qualitative ranking
If the average number of customers served per hour is three, then the probability that the service exceeds 12 min for any customer is ______.
A. 74.1% B. 54.9% C. 36.8% D. 17.4%
Some firms are forced to use direct distribution when they can't find intermediaries willing to carry innovative new products.
Answer the following statement true (T) or false (F)
What stage of the Product Life Cycle is characterized by length, price wars, and heavy competition?
a. introduction b. maturity c. growth d. decline