After speakers organized their main points, whats the next step?

What does the ANA Alliance for Family Entertainment do?

What will be an ideal response?

Which of the following is not necessarily an important step for an organization to take when rectifying a mistake to a customer?

A. Apologizing to the customer B. Offering atonement C. Solving the problem D. Involving top management in solution

Explain the principle of specificity

What will be an ideal response

Even though a persuasive speaker's goal is to influence the audience's beliefs or actions, she or he still has an ethical obligation to present evidence fairly and accurately.

Answer the following statement true (T) or false (F)