A patient roughly asks the nurse to bring him some ice cream. An assertive response by the nurse is:
a. "You are hungry and want a snack."
b. "I can do that in 10 minutes when I finish my rounds."
c. "Maybe I can get one of the aides to bring you something in a while."
d. "Call the nursing station and ask them to have the kitchen bring whatever you want."
B
Assertiveness is the most effective style of communication to be responsive to the patient and set limits.
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