Why is the complaint handling process important to longevity of a service shop?
What will be an ideal response?
The possible cost of not arriving at an acceptable solution would result in lost customers, bad press and deterrent for new customers and possible legal action that is costly.
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The reluctance of the end user to learn a new language and the advent of the microprocessor gave the industry what is now known as the ____________________.
Fill in the blank(s) with the appropriate word(s).
The greatest difficulty with the ____ joint is that the filler metal can stick to the base metal's surface if it accidentally comes in contact with it as it is being fed into the molten weld pool.
A. butt B. square butt C. edge D. tee
If a ration is not ____________________, then an animal will not eat it
Fill in the blank(s) with the appropriate word(s).
The placement of elements within a persuasive argument is called:
a. message ordering b. the five-part argument c. comparison d. message "sideness"