Anna is giving a guided tour of historic Fort Dearborn. While most of the guests are enjoying the tour, some are having trouble understanding her accent. Which of the following best describes this issue?
A. The receivers cannot decode the message.
B. The sender is unintentionally conveying the wrong message.
C. Noise is interfering with the sender's message.
D. The sender has failed to encode the message properly.
Answer: A
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a. empathetic b. controlling c. evaluative d. problem orientation
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Fill in the blank(s) with the appropriate word(s).