Which of the following would appear as a prior-period adjustment?

A) loss resulting from the sale of fixed assets
B) difference between the actual and estimated uncollectible accounts receivable
C) error in the computation of depreciation expense in the preceding year
D) loss from the restructuring of assets


C

Business

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Customer relationship management refers to

A. the links an organization has to its individual customers, employees, suppliers, and other partners for their mutual long-term benefit. B. the idea that an organization should (1) strive to satisfy the needs of consumers (2) while also trying to achieve the organization's goals. C. the view that organizations should satisfy the needs of consumers in a way that provides for society's well being. D. the process of identifying prospective buyers, understanding them intimately, and developing favorable long-term perceptions of the organization and its offerings so buyers will choose them in the marketplace. E. the cluster of benefits that an organization promises customers to satisfy their needs.

Business

Working drawings refer to ______.

A. assembly charts B. detailed instructions for all major parts of the product C. gozinto charts D. assembly drawings

Business

Which sentence is correct?

A) Although the product was advertised as having less calories, it still contained too much sugar. B) Our goal is to provide excellent customer service, but budget restraints have forced us to hire less customer service technicians. C) Because of the high interest rates, fewer homes are being built.

Business

Which of the following companies use a mass customization approach?

A) Dell B) Align Technology C) Frito-Lay D) Arnold Palmer hospital E) A and B

Business