The appropriate procedure to follow with a cancellation is to ________.
A. enter the rescheduled time in the appointment book and make a note to cancel the original appointment
B. reschedule the appointment but leave the original appointment in the appointment book
C. erase the patient's name from the appointment book and tell the patient to call later to reschedule
D. tell the patient she must come to the office to cancel the appointment in person
E. draw a single line through the patient's name and write "canceled" in the appointment book before entering the rescheduled time
Answer: E
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