________ is the ability to perform the service dependably, accurately, and as promised.
A. Reliability
B. Responsiveness
C. Assurance
D. Empathy
E. Tangibility
Answer: A
You might also like to view...
Ola Jensen has placed her first order with your company. What is the BEST method to let her know you received her order?
a. Send her a preprinted form letter acknowledging the order. b. Send her a copy of the sales order. c. Send her sales promotional material. d. Send her an individualized acknowledgment message about her order.
When the NLRB certifies a union as the bargaining representative, the union is certified for a period of at least three years.
Answer the following statement true (T) or false (F)
The higher the expected rate of inflation:?
A. ?the lower is the loss in purchasing power of investors. B. ?the higher is the required rate of return on investment. C. ?the lower is the maturity premium required by the investors. D. ?the higher is the money supply in the economy. E. ?the lower is the tax rate in the economy.
If Mexico had a favorable balance of trade it could be said that it has a ____________________.
Fill in the blank(s) with the appropriate word(s).