List four sources a support agent can use to develop an incident management strategy.
What will be an ideal response?
Any four of the following:
Organizational policies on incident management philosophy and expectations.
Incident management strategies covered in support agent training programs.
Observation and imitation of respected and experienced support agents.
An agent's personal communications experience and style.
Feedback from users, peers, and supervisors on your incident management strengths and areas for improvement.
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The command to kill the sentence that cursor is on is:
a: [Alt-x] k b: [Ctrl-d] c: [Ctrl-w] d: [Alt-k] e: [Ctrl-x] k
On disk, data are recorded on concentric circles called __________.
a. blocks b. sectors c. tracks d. cylinders
You’ve sampled the email messages that have been sent to several middle managers of Sawder’s Furniture Company, which ships build-your-own particleboard furniture across the country. Here is one that repeats a message found in several other memos:
To: Sid, Ernie, Carl From: Imogene Re: computer/printer supplies Date: November 10, 2012 It has come to my attention that I have been waging a war against requests for computer and printer supplies (U S Bs, toner, paper, etc.) that are all out of proportion to what has been negotiated for in the current budget. Because we’re all good soldiers here, I hope you will take whatever our supply sergeant says is standard issue. Please, no “midnight requisitioning” to make up for shortages. Thanks for being Gl in this regard; it makes the battle easier for us all. a. What metaphor(s) is (are) being used? List the predominant metaphor and other phrases that play on that theme. b. If you found repeated evidence of this idea in other email messages, what interpretation would you have? Use a paragraph to explain. c. In a paragraph, describe how the people in your systems analysis group can use the information from the email messages to shape their systems project for Sawder’s. d. In interviews with Sid, Ernie, and Carl, there has been no mention of problems with obtaining enough computer and printer supplies. In a paragraph, discuss why such problems may not come up in interviews and discuss the value of examining email messages and other memos in addition to interviewing.
LinkedIn was launched in ________ and currently has more than 250 million registered users
Fill in the blank(s) with correct word