An OB nurse has violated a unit policy. The OB manager is discussing the incident with the nurse. During the discussion the nurse informs the OB manager of the actions of other staff and the physician's attitude leading up to the event
How should the manager address these issues? 1. Tell the nurse that physician's attitude is none of the nurse's business.
2. Inform the nurse of the policy violation.
3. Inquire about the physician's attitude and the staff actions during the incident.
4. Redirect the nurse to focus on the issue.
4
Rationale 1: The physician's attitude is not the issue the manager is addressing at this moment.
Rationale 2: The nurse is already aware of the policy violation because it has been discussed.
Rationale 3: The physician's attitude and the staff's actions are not the issue the manager is addressing at this moment.
Rationale 4: The nurse may be attempting to divert the manager's focus from the nurse to others. The focus of this discussion is the nurse's violation of policy.
Global Rationale:
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