It is okay to promise initially things to a customer that you may or may not be able to follow through with because keeping the customer satisfied is the most important idea
Indicate whether the statement is true or false.
FALSE.
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The process by which mass communication stabilizes and homogenizes social perspectives is known as
a. resonance b. mainstreaming c. indemnification d. inoculation e. stabilization
The denotative meaning of a word is
A. often too technical to be used in a speech. B. based on the audience's sense of appropriateness. C. usually more abstract than its connotative meaning. D. its literal or dictionary meaning. E. what the word suggests or implies.
According to your textbook, when citing sources during a speech, a speaker should usually identify the
A. book, magazine, newspaper, or Web document being cited. B. qualifications of the author with regard to the topic. C. author or sponsoring organization responsible for the document. D. All of these answers are correct. E. Both author or sponsoring organization responsible for the document and qualifications of the author with regard to the topic.
When groups finally select a solution, their discussion is complete since their
task has been accomplished. Indicate whether the statement is true or false.