Which of the following features of a customer relationship management (CRM) application assists with tasks such as controlling inventory and processing orders?
A) Salesforce automation
B) Web-based CRM
C) Survey management
D) Automated customer service
Ans: A) Salesforce automation
You might also like to view...
When bonds are issued by a company, the accounting entry shows an
a. increase in liabilities and a decrease in stockholders' equity. b. increase in liabilities and an increase in stockholders' equity. c. increase in assets and an increase in liabilities. d. increase in assets and an increase in stockholders' equity.
Select the statement that is at odds with the idea that pricing strategies may be unfair.
A. Established distribution systems reward large retailers with lower costs per unit rather than the smaller stores that have higher cost per unit. B. Large stores in competition with smaller stores can absorb losses from undercutting the smaller stores on price, an option not available to the smaller ones. C. A competitive market should drive out uncompetitive firms by driving prices down. D. Government subsidies of one industry may keep alternative industries from competing on price.
Companies that employ a market penetration growth strategy ________
A) sell their existing products and services into new markets B) innovate new products and services targeted at new groups of customers C) sell new products and services to existing groups of buyers D) market existing products and services to existing customers in new ways
Companies that produce a homogeneous product where all the units are the same would most likely use which type of costing?
A) Process costing B) Job costing C) Operations costing D) Normal costing