Which of the following is not one of the categories of products in the strategic cost management matrix?
a. Commodities
b. One-time buys.
c. Critical products.
d. Unique products.
e. Generics.
b
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Companies can avoid e-service problems by:
A) investing in redundant servers and rapid-loading Web pages. B) answering emails within 24 hours or so if at all possible. C) requiring customers to use live chat. D) All of the above.
Which of the following refers to a nonprobability sample in which the researcher finds and interviews a prescribed number of people in each of several categories?
A) quota sample B) judgment sample C) convenience sample D) stratified random sample E) simple random sample
Which aspect of computerization is best used for retail training?
a. computerized checkouts b. videoconferencing c. electronic point-of-sales systems d. simulation
The arbitration process strongly resembles court proceedings in that it utilizes similar rules of evidence, burden of proof, etc. However, unlike a judge, the arbitrator also has the ability to work outside these rules when necessary. As such, arbitration can be called a _______________________________ process.
Fill in the blank(s) with the appropriate word(s).