At Panther Lighting Fixtures, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. The company has overcome which of the following barriers to success of control systems?
A. overemphasis on one instead of multiple approaches
B. overemphasis on paperwork
C. overemphasis on means instead of ends
D. too little employee participation
E. too much control
D. too little employee participation
One barrier to successful control systems is too little employee participation. Involving employees in both the planning and execution of control systems as Panther Lighting Fixtures did, can bring legitimacy to the process and heighten employee morale.
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The depreciation method that estimates the number of units of service or output that can be provided by an asset and allocates the depreciable cost of the asset on the basis of the use or output during each period is called the units-of-output or units-of-production method
a. True b. False Indicate whether the statement is true or false
Which of the following environmental characteristics affects use of direct marketing in Europe?
A) the European Commission's concern about privacy B) high postal rates in several European countries C) industries in Europe are still developing complete mailing lists D) linguistic, cultural, and regional diversity E) all of the above
In third-party dispute resolution, the opinion of a ______ is legally binding.
What will be an ideal response?
If a supervisor suspects that a subordinate has a severe drinking problem, the action to be avoided is
A. carefully documenting evidence of declining performance. B. confronting the employee with proof that his or her performance is deficient. C. confronting the employee with his or her alcoholism during the first meeting and threatening with dismissal if the employee does not seek help. D. assuring the employee that help is available without any penalty.