Describe three aspects of a comprehensive approach to customer service excellence.
What will be an ideal response?
Any three of the following:
Each employee recognizes that customers are the primary reason for the organization's existence.
Customer service excellence is included in an organization's mission statement.
Support staff are willing to take extra steps to make sure customers are satisfied.
The organization looks for win-win solutions to problem.
The organization devotes adequate resources to support services.
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