You arrived on scene of a local restaurant and encounter a highly agitated combat veteran who is yelling at patrons. Given the public nature of the scene and a known history of post-traumatic stress disorder (PTSD), which of the following statements indicates appropriate initial management of the situation?
A) "Let me see if I can establish a rapport and calm him."
B) "We need to contact ALS for chemical restraints."
C) "This is more a police matter so we need to contact them."
D) "Let's determine if he has a weapon before we attempt to physically restrain him."
A
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