If you use a term such as "honey" or "sugar" to address someone, it is your perception, not the customer's, which is the deciding factor of your actions.
Answer the following statement true (T) or false (F)
False
Keep in mind that certain words have a negative connotation and could insult or offend. Even if you do not intend to offend, the customer's perception is the deciding factor of your actions.
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In the control matrix of the OE/S process, regarding shipping notice inputs, which of the following control goals is ensured by comparing the shipping notice input to the sales order master data?
a. input completeness and input accuracy b. input completeness and input validity c. input validity and input accuracy d. none of the above
Which of the following phrases is most likely to lead to a communication breakdown?
A. "You're right…" B. "Listen to me…" C. "I appreciate…" D. "Please…"
Answer the following statements true (T) or false (F)
Minimizing reported income would not be a motive guiding the selection of accounting methods.
What is an export license?
A. An international quality performance rating. B. A shipping qualification. C. Permission from the U.S. government to export. D. Permission to transfer domestic currency abroad. E. Permission from the top management team to export.