Father Christmas is a retail store that sells a unique Santa made from fur, wool, and tapestry. If 150 customers wish to buy a Santa from this store, and it sells 120 before running out of stock, what is its service level?
A. 88 percent
B. 85 percent
C. 15 percent
D. 20 percent
E. 80 percent
Answer: E
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Which of the following lease conditions would result in a capital lease to the lessee?
a. The lessee will return the property to the lessor at the end of the lease term. b. The lessee can purchase the property for $1 at the end of the lease term. c. The fair market value of the property at the inception of the lease is $18,000; the present value of the minimum lease payments is $15,977. d. The lease term is 70% of the property's economic life.
The process of taking a closer look at the customer ordering process from the customer's viewpoint, with the objective of uncovering any potential problems or sources of frustration in the purchasing process is called ________
A) lead user analysis B) the Kano method C) conjoint analysis D) acquisition analysis E) "staple yourself to an order"
Discuss what questions you should ask yourself when deciding how you should use visual aids.
What will be an ideal response?
Which of the following is an acceptable method of negotiating the price objection?
A) Make price the focal point of your presentation. B) Clarify the link between price and quality. C) Focus on an individual product feature. D) Apologize for the product's high prices. E) Lower the price if the customer balks.