When ESPN found new products for its existing markets by expanding into 10 cable channels, a Web site, and a magazine, it was using a product-development strategy
Indicate whether the statement is true or false
TRUE
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A variable costing income statement is the same as
a. a contribution margin income statement. b. a traditional income statement. c. a cost-volume-profit income statement. d. none of these choices.
A(n) ________ refers to the intentional placing of a person in fear or apprehension of an immediate, offensive bodily contact
A) assault B) slander C) appropriation D) libel
Answer the following statement(s) true (T) or false (F)
1. The No. 1 reason for job dissatisfaction is pay and benefits. 2. When employees do not get recognized for their work, they may feel job dissatisfaction. 3. The right to due process ensures that employees are not punished arbitrarily. 4. Every employee in the organization has a right to be protected from harm to the best of the organization’s ability, except in risky jobs like coal mining and firefighting. 5. If an employee’s convictions prohibit them from performing requirements for the job, the employee could face termination of employment.
Since Al's Auto Parts has had trouble with its windshield wiper manufacturer in the past, it is requesting a guarantee from the company before it will place another order. Which of the service quality dimensions is being addressed in this scenario?
A. responsiveness B. tangibles C. ethics D. empathy E. assurance