Describe at least three TQM techniques. For each, describe how a company would implement this technique.
What will be an ideal response?
The techniques described in the text are:
Employee involvement: quality circles, self-managed teams, and special-purpose teams.
Benchmarking: learning from the best performers.
Outsourcing: let outsiders handle it.
ISO 9000: meeting standards of independent auditors.
Reduced cycle time: increasing the speed of work processes.
Statistical process control: taking periodic random samples.
Six Sigma and Lean Six Sigma: data-driven ways to eliminate defects.
The student should provide an example of how a company would implement three of these.
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