Rather than emphasizing the structure of organizations, Karl Weick highlights the ________ of organizing.
A. duration
B. location
C. dynamics
D. process
Answer: D
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As Justin thought about his conflict with his roommate, he asked himself "do I have a reasonable chance of accomplishing my goal?" In this case, Justin took part in which of the following steps of strategic conflict management?
a. plan the interaction b. understand the other party's goals c. decide if the issue is worth confronting d. know what you want to occur as a result of the interaction
Observations are
A. relationships that help listeners remember. B. conclusions based on some evidence. C. descriptions of what you directly saw, touched, tasted, smelled, or heard. D. words and statements that are specific rather than abstract or vague.
Quality improvement teams generally begin by complaining about problems that exist
Indicate whether the statement is true or false
Rebecca finds herself becoming verbally aggressive to her younger siblings when she is angry or frustrated with them. Which of the following is also probably TRUE about Rebecca?
a. She will very likely disengage from her siblings. b. She has a neurotic personality type. c. She is an extravert. d. She may be setting the stage for physical aggression with her siblings.