With regard to using memos or e-mails for business communication, writers should use the indirect approach when they are:
A. asking for information.
B. communicating messages that contain bad news.
C. sending reminders about deadlines and important meetings.
D. telling readers about an accompanying message.
B
When using memos or e-mails to communicate messages that contain bad news, a writer
should avoid using the direct approach. If the message contains good news, writers should
use the direct approach; if the message contains bad news, they should use the indirect
approach.
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