Choose the item in column 2 that best matches each item in column 1. Place the service support activity steps in order.

Question

_____1. Step 1
_____2. Step 2
_____3. Step 3
_____4. Step 4
_____5. Step 5
_____6. Step 6
_____7. Step 7
_____8. Step 8
_____9. Step 9
A) Verify customer concerns are resolved
B) Prepare the service bill
C) Prepare preliminary estimate
D) Take payment and release vehicle
E) Road test vehicle and/or verify customer concern
F) Prepare detailed estimate
G) Greet customer and get service information
H) Contact customer to notify vehicle is ready for pick up
I) Contact customer to obtain approval

Answer 1

1. G) Greet customer and get service information
2. C) Prepare preliminary estimate
3. E) Road test vehicle and/or verify customer concern
4. F) Prepare detailed estimate
5. I) Contact customer to obtain approval
6. A) Verify customer concerns are resolved
7. H) Contact customer to notify vehicle is ready for pick up
8. B) Prepare the service bill
9. D) Take payment and release vehicle