Empowerment of employees helps address the delivery gap because
A. it ultimately contributes to employee knowledge and retention.
B. employees directly involved with the customer can respond effectively at the moment the problem occurs.
C. customers appreciate feeling empowered.
D. management then doesn't need to devote time and energy to resolving service delivery problems.
E. employees spend less time resolving problems than managers would.
Answer: B
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Indicate whether the statement is true or false
In your evaluation project, you are planning to answer the following specific questions. ? Is the online registration system working as intended? ? What level of support did the program receive from the organization? ? How well did the new employees learn the content? ? What impact, positive or negative, do their performance levels have on other employees and the overall production levels? According to Daniel Stufflebeam’s CIPP model, your project is a combination of ______ evaluations.
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Discrimination against imports other than import duties are known as _____________.
What will be an ideal response?
In which of the following market research techniques do researchers watch what people actually
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