Trends such as cloud computing, BYOD, and desktop virtualization ____.
A. make integration easier as they come with an increase of standards
B. are forcing service desks to implement more self-help options to be more proactive and handle new incidents
C. are resulting in organizations adopting a more formalized reactive problem management approach
D. enable a swifter adoption of worker mobility and a need for immediate support
Answer: D
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Convert the following mixed number to an improper fraction: 
A. 
B. 
C. 
D. 
What is the Internet of Things?
A. A series of devices that connect directly to other devices. B. A world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention. C. The extraction of information from data used to predict future trends and identify behavioral patterns. D. Opportunities to change the way people purchase books.
What are follow-up messages?
After installing a new HVAC system, what should Frank's Heating & Air Conditioning do, according to the personal selling process?
What will be an ideal response?