Which of the following is NOT an important aspect of developing a positive communication climate?

A. Openness
B. Supportiveness
C. Non-evaluative communication
D. Cautiousness
E. B and D above


D

Communication & Mass Media

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Roxanne’s mood was affected by the excellent service she received at the coffee shop. This is best explained by the concept of

a. social conventions. b. emotional contagion. c. reappraisal. d. emotion labor. e. emotional memory.

Communication & Mass Media

A listener who is distracted by a headache, or preoccupation with other thoughts, is being impacted by

A) internal noise. B) feedback. C) encoding. D) the speaking environment.

Communication & Mass Media

The learned pattern of perception, values, and behaviors shared by a group of people is known as ________.

A. culture B. heterogeneity C. stereotyping D. perception

Communication & Mass Media

Walt argued:

"The medical use of fetal tissue is a way to honor life." In doing so, Walt has addressed an issue of _____. A) policy B) value C) fact D) law

Communication & Mass Media