A single-phase waiting-line system meets the assumptions of constant service time or M/D/1. Units arrive at this system every 10 minutes on average. Service takes a constant 4 minutes. What is the average length of the queue Lq in units?
A) 0.4
B) 0.133
C) 4.167
D) 4.583
E) 6
B
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Simmons Inc is an American firm that manufactures and distributes a line luxury furniture under the brand name Elegant Living
The firm measures the loyalty levels of its customers and classifies them into the different groups based on their loyalty index. Which of the following customers are most likely to be classified as spinners by Simmons Inc? A) Customers who have a loyalty score between 50 to 69. B) Customers who purchase an Elegant Living furniture one time because of an attractive discount. C) Customers who are first-time buyers. D) Customers who are likely to recommend Elegant Living furniture to potential buyers. E) Customers who buy a lot of Elegant Living products as well as products from other furniture brands.
Danny does not really enjoy woodworking, but his grandfather has built wooden furniture and other objects most of his life and loves to work with his hands. Danny is more interested in computers and coding but agrees to work on a set of wooden lawn furniture at his grandfather’s request. Which type of power has Danny’s grandfather used to have Danny comply?
A. referent power B. coercive power C. legitimate power D. expert power
One way marketers are addressing consumers' desire for convenience in services is by providing ________
A) self-service technologies B) product support services C) perceived service and expected service D) core service failure E) involuntary switching
A partnership will not be dissolved by
a. the addition of a new partner; b. the sale of one partner's interest; c. the contribution of additional cash by an existing partner to the partnership; d. bankruptcy; e. the withdrawal of a partner