What concerns did Emelia have related to the volunteers?
Emelia coordinated a Meals on Wheels Program for the elderly, and supervised 10 volunteers who delivered the meals. One day, when Emelia filled in for a volunteer and delivered a meal to the Snyders, she found Mr. Snyder very agitated and worried because Mrs. Snyder was missing. Apparently she had wandered off before. Because it was cold outside and they lived two blocks from a busy street, Emelia was alarmed and struggled with how to respond to this unexpected situation. As she tried to prioritize her responsibilities, she began to wonder if her volunteers were communicating with her and if they were well-trained for their responsibilities.
Emelia felt good about the volunteers until Mrs. Snyderís disappearance. She noted that they needed reminders about getting their paperwork done. As the case ended, Emelia began to wonder if they were able to identify situations where more help was needed and report signs that the people receiving Meals on Wheels needed additional help.
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