If a patient was overcharged for services, the appropriate procedure is to ________.
A. refund the difference out of the office's petty cash fund
B. tell the patient to pay the current bill and a refund will be mailed
C. apologize, but tell the patient nothing can be done
D. give the patient a credit toward future services
E. ask the patient to wait for a corrected statement before sending payment
Answer: E
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