Joe and Carol, two of the RNs on Unit 22, are discussing recent incidents on the unit that have involved patients and visitors uttering threats or making demeaning remarks to staff during evening hours
Joe observes that unless someone shoots at him, he is not concerned because "words can't hurt you." Joe's remarks: a. Illustrate common misperceptions about the nature of violence.
b. Accurately depict the difference between violence and aggression.
c. Are partially correct because verbal re-marks do not cause injury.
d. Reveal possible issues that Joe relates to violence in his personal life.
A
Violence and aggression involve verbal and nonverbal and covert and overt behaviors, and all forms are capable of producing short- and long-term injury that may have an impact on produc-tivity, work performance, work attendance, and patient care.
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