Describe how to handle users that are upset or angry.
What will be an ideal response?
Let them vent their anger.Don't offer an explanation or go into problem-solving mode too early.Reassure the user that the problem is an important one.Tell the user that you are willing to help them resolve the problem.Remember that the user may continue to vent several times during the incident.Ask polite questions to refocus the incident.Avoid defensiveness.Don't sound patronizing.
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Imagine that you have a list of all the genders (as single characters) of the students in your class, in order of their last name. The list will look something like “MFFMMMFFMFMMFFFM” where “M” is Male and “F” is Female. Write a function (below) percentageGenders(string) to accept a string that represents the genders. You are to count all of the “M”’s and “F”’s in the string, and print out the ratio (as a decimal) of the each gender. For example, if the input string were “MFFF,” then the function should print something like “There are 0.25 Males, 0.75 Females” (Hint: Better multiply something by 1.0 to make sure that you get floats not integers.)
What will be an ideal response?
The rolling of one's eyes is an example of nonverbal communication
Indicate whether the statement is true or false
All colors displayed on your monitor are a mixture of what colors?
A) Red, green and blue B) Red, Black, and Yellow C) Cyan, Magenta, Black and Yellow D) White, Red, Green and Blue
What is the star-rating keyboard shortcut?
What will be an ideal response?