A care area has been short staffed for the past month with a heavy client load and high acuity
The nurses have been working extra as well as double shifts and often do not have time to make sure that properly working equipment is cleaned, returned, and stored in the appropriate areas. At what level should this care area be evaluated?
1. Management
2. Structure
3. Process
4. Outcome
Correct Answer: 2
Rationale 1: Management is not one of the three components of quality assurance evaluation.
Rationale 2: Structure evaluation focuses on the setting in which care is given. Structural standards describe desirable environmental and organizational characteristics that influence care, such as equipment and staffing. Process evaluation focuses on how the care was given.
Rationale 3: Process evaluation focuses on how the care was given.
Rationale 4: Outcome evaluation focuses on demonstrable changes in the client's health status as a result of nursing care.
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