In handling a person with mental illness, do all of the following except
a. remain calm, breathe deeply to become calmer.
b. be patient, avoid "crowding" the individual.
c. avoid using the person's name in talking to him or her.
d. maintain as much eye contact as possible but respect that different cultures are not comfortable, nor do they feel it appropriate, to look someone in authority in the eye.
e. listen to the mentally ill person and provide a quiet place whenever possible.
Answer: c. avoid using the person's name in talking to him or her.
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