The ________ rule states that a firm should accept any project with a present value of cash inflows greater than the present value of cash outflows
A) internal rate of return
B) payback
C) modified internal rate of return
D) net present value
D
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Which of the following is an example of a gap between service delivery and external communications?
A) The employees at GBL have been asked to take time to listen to customers, but they must serve them fast as well. B) Amanda chose to shop at Alison's Fashions because the store's website offered on-the-spot alterations. However, when she did buy a dress, she had to wait a week to get it altered. C) Customers at LUX appreciate the personalized services the salespeople offer, but do not like the store design. D) Clearwater Spa attendants are well-trained in massage therapy and the services they offer, but customers rarely return because they don't like the attendants' impersonal service. E) When sales dropped, Styx modernized its stores in order to retain customers, but didn't realize that the product quality was the main problem.
Most products are established at one of four performance levels: low, average, high, or superior. For example, mountain bikes come in a variety of sizes and physical attributes
When a consumer purchases a mountain bike costing $1,000, he or she expects the bike to perform to specifications and to have a high ________, meeting the promised specifications. A) features B) conformance quality C) durability D) performance quality E) reliability
________ crimes require that the perpetrator either knew or should have known that his or her actions would lead to harmful results.
A. Nonintent B. Specific intent C. General intent D. Explicit intent
______ involves shifting one’s speech patterns to achieve greater language similarity.
A. Language similarity B. Ethnolinguistic vitality C. Lack of fluency D. Speech accommodation