The customer service dashboard reports hospital scores on issues such as meal quality, mortality rate, and percentage of transfusions having adverse reactions.
Answer the following statement true (T) or false (F)
False
A customer service dashboard provides such scoring information as percentage of patients who would recommend the hospital to others and rating of such items as inpatient parking, courtesy of staff, cleanliness, caring of staff, meal quality, follow-up education and instruction, and pain management, as well as an overall satisfaction. Mortality rate would be reported on the clinical dashboard and percentage of transfusions having adverse reactions on the key process dashboard.
You might also like to view...
Catalogs, brochures, and product samples are all examples of which type of marketing?
A) direct-response advertising B) mail order C) dynamic imaging D) Internet E) sales promotion
Foreign exchange rates fluctuate due to changes in all but which of the following:
A. Expectations of future events. B. Economic conditions. C. Political conditions. D. Supply and demand for currencies. E. Whether the companies prepare financial statements under U.S. GAAP or IFRS.
Job-based employees are likely to receive less training than knowledge-based employees.
Answer the following statement true (T) or false (F)
Nutrition labeling does not require which of the following to be listed per serving portion:
a. total fat b. fiber c. calcium d. riboflavin e. carbohydrates