Which of the following statements about complaint messages is most accurate?

A) Complaint messages should not include attachments; the body of your message alone must make your case effectively.
B) An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts.
C) Anger and emotion are effective persuaders in complaint messages.
D) Complaint messages should open by stating exactly what you want done.


B

Business

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Which of the following is a variable cost?

A) Raw materials B) Rent C) Insurance expense D) Salaries

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What does it mean for a firm to reverse a portion of a previously accrued charge, such as the expense creating a warranty liability or a restructuring liability? What is the effect of a reversal on the firm's income statement, balance sheet, and statement of cash flows in the period of the reversal?

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Which of the following is NOT an informative speaking category?

a. Speeches about ideas and objects b. Speeches about processes and procedures c. Speeches about decisions to be made d. Speeches about people and events

Business

Under indirect method, depreciation is added back to net profit when arriving at the cash flow from operating activities because:

a. depreciation is an estimated amount. b. depreciation is a noncash expenditure. c. depreciation is not considered for calculation of taxable income. d. is added to the net income to arrive at net cash provided by operating activities.

Business