Ashley Mears must inform employees in her department about the new absenteeism policy. Given the controversial
nature of the message, she should inform them of the policy change via email
a. True
b. False
Indicate whether the statement is true or false
False
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When interacting with a customer who has a rational style and keeps communication brief, your best strategy is to ________.
A. focus on their need to be liked. B. focus on their need for accuracy. C. keep word choices brief D. ask open-end questions to obtain information.
Rachel saw her sister Rebecca being hit by a car. She rushed to help her and later accompanied her to the hospital. Unfortunately, several hours later her sister died. Rachel, who received psychiatric treatment as a result of the traumatic experience, sued the car driver for emotional distress. Which of the following is most likely to be true in this case?
A. Rachel will be awarded recovery because she bore witness to the accident during which her sister was killed. B. The courts will not allow recovery because Rachel suffered only emotional trauma with no visible signs of physical injury. C. The courts will allow recovery for battery because Rachel is related to the victim of the accident. D. Rachel is not entitled to recovery because she was not in the "zone of danger" created by the negligent act.
According to the authors, which of the following strategic concepts allow firms to achieve their missions?
A) productivity, efficiency, and quality leadership B) differentiation, cost leadership, and response C) differentiation, quality leadership, and response D) distinctive competency, cost leadership, and experience E) differentiation, distinctive competency, quality leadership, and capacity
One advantage of mutual funds is that they do not charge fees to coverthe cost of managing the fund.
Answer the following statement true (T) or false (F)