Discuss the implications behind the statement that "the customer is always right" in light of the fact that a company must at times deny a customer's request
The "customer is always right" philosophy has been readily accepted since a company wants to satisfy its customers and clients. Companies are in business because of consumers and clients continuing to buy their products and services. But a company would not be in business long if it continued to honor claims in which the customer is clearly wrong. The customer has a right to make a claim, but it is the company representative who has to decide the basis of the claim and to make a fair decision.
Additionally, a company has to share negative organizational news from time to time, but keeping employees informed about the company performance is another way to assure the workers that the company is doing the right thing in preparing them first for any major change in its operations or staff reduction. Doing this shows sensitivity and care for the employees and provides an opportunity to build employee trust and loyalty.
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PCI-DSS is a standard established by which of the following?
A. the banking industry B. the credit card industry C. the federal government D. the retail industry
If three copiers are needed to produce a final report on time and only two are available, the project is facing a(n) ________ type of resource constraint.
Fill in the blank(s) with the appropriate word(s).
Gary, Louise, and Brian, who own competing gas stations in town, happen to see each other at a restaurant one morning and have breakfast together. While talking, they decide to set their gas prices at the same amount. They have committed an illegal act only if the agreed price is unfair to consumers
Indicate whether the statement is true or false
What questions might you ask yourself, as a follow-up to a meeting to improve future meetings?
What will be an ideal response?