Which of the following statements about complaints is FALSE?
A. A fair settlement made in the customer's favor helps to resell the company and its products.
B. The customer must perceive the settlement of a complaint as being fair.
C. The settlement that will be provided must be clearly communicated.
D. A salesperson who is convinced that a claim is dishonest should take action by filing a case against the customer.
E. A salesperson settling a claim should educate the customer to forestall future claims.
Answer: D
You might also like to view...
Which one of the following best describes the external auditor's report?
a. The external auditor's report is an opinion. b. The external auditor's report is a statement of fact. c. The external auditor's report must comply with both FASB and IASB standards. d. The firms that provide external audit reports are restricted to 20 partners, based on authoritative standards issued by the PCAOB.
Assets that are used for several years in the operation of a business are called
a. temporary investments; b. marketable securities; c. current assets; d. investments; e. property, plant, and equipment.
Conflict costs for organizations include:
What will be an ideal response?
Which of the following is unlikely to amount to unlawful harassment in the workplace?
A) Displaying an offensive screen saver. B) Asking questions about someone's sex life. C) Telling a joke about a particular racial group. D) Sending a sexually suggestive email. E) None of the above.